Quality Assurance and Compliance
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A Way of Work
The Quality Assurance section of the Bureau of Grants Administration and Compliance is responsible for the design, development, implementation and evaluation of a comprehensive quality assurance system, including monitoring. The role of the Quality Assurance and Compliance System is to assure financial accountability, program quality and regulatory compliance. As stewards of federal and state funds, it is incumbent upon the Division to monitor the use of federal funds and regulatory compliance of providers on a regular basis. With over 200 agencies and over 400 grants and contracts, the focus of the Quality Assurance and Compliance System is the programs operating under the Adult Education and Family Literacy Act (AEFLA), Workforce Innovation and Opportunity Act of 2014 (WIOA), and The Strengthening Career & Technical Education for the 21st Century Act (Perkins V). An integral part of the Quality Assurance and Compliance Process is to identify internal systems changes that may contribute to more effective and efficient operations.
Quality Assurance and Compliance Resources
The Core Monitoring Guide (CMG) is a tool for the reviewer to perform an on-site or desk monitoring review of a grant recipient’s core activities. The CMG provides a consistent framework to allow the reviewer to evaluate the grant recipient’s compliance in meeting the requirements outlined in its grant agreement, federal and state regulations. While general use of the CMG is expected, not all core activities, objectives, or indicators may be applicable to the provider under review.
- Fall 2022 Provider Training
Quality Assurance and Compliance System
Purpose of Monitoring
The purpose of monitoring is to identify the specific areas in which a provider is in compliance or non-compliance with federal law and regulations, state statutes and rules Uniform Grant Guidance (UGG), Federal Register Part III, Office of Management and Budget (OMB) 2 CFR Chapter I, Chapter II, Part 200, et al. Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards; Final Rule. The timely identification of non-compliance provides a framework to make changes that are expected to result in programs becoming more efficient and effective. However, a comprehensive and multi-dimensional Quality Assurance and Compliance System is a foundation for continuous improvement of services and systems both internally and externally. Our commitment to excellence supports accountability, collaboration, targeted technical assistance, continuous improvement and positive systemic change.
A Quality Assurance and Compliance Advisory Council was established for Career and Technical Education and Adult Education and Family Literacy programs. The Advisory Councils participated in the review of the Quality Assurance and Compliance System. The two separate entities addressed the systems, program content and fiscal protocols. Stakeholder involvement will also be solicited through focus groups by conducting periodic conference calls with statewide representatives to address single topics.
Research State and National Trends
Staff conducted a comprehensive review of various monitoring systems to identify current trends and models for compliance monitoring for career and technical and adult education programs. A review of the following systems was completed: Arizona, California, Colorado, Connecticut, Georgia, Kentucky, Massachusetts, Michigan, New York, Pennsylvania, Vermont, and the U.S. Department of Education. Additional Florida monitoring systems are consistently reviewed.
Risk assessment is a process used to evaluate variables associated with workforce education grants and assign a rating for the level of risk to the Florida Department of Education and the Division of Career and Adult Education associated with each provider. The risk assessment is conducted by the Quality Assurance and Compliance Team to determine the monitoring strategy appropriate for each provider. A range of monitoring strategies includes resolution action plans, grant reviews, webinars, etc., with the more comprehensive strategy such as an onsite visit, or desk monitoring review designated for providers deemed to be at higher risk.
As deemed necessary by the Chancellor or Bureau Chief, special projects are completed that address areas of compliance including special investigations of specific grant awards. Collaboration and cooperation with Grants Management, Inspector General’s office, Comptroller’s office and others, as appropriate, is fundamental to the success of the Quality Assurance and Compliance System.