Staff Contact
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Please make sure that all documents you send to our office contain either your social security number or Florida DOE (License) Number.
E-mail Service | Telephone Service | Personal Service
Office Hours: 8:00 a.m. through 5:00 p.m., Monday through Friday, excluding State of Florida holidays
*IMPORTANT NOTE: Technical issues regarding your application must be submitted via the “Online Application Assistance” link below, not the “Certification Questions” link.*
Email Service for Certification Questions:
Certification Questions - Use this link for general educator certification questions or specific inquiries regarding your certification file.
Email Service for Online Application "Technical" Assistance:
Online Application Assistance - Use this link for any technical issues you encounter while attempting to access or complete your online application.
Telephone Service for Certification Questions:
U.S. Domestic Toll-Free Number: 800-445-6739
Outside U.S.: 850-245-5049
Customer service representatives are available Monday - Friday (8:00 am - 4:30 pm)
Please be advised that our customer service representatives cannot provide assistance with technical issues you encounter while completing your application. For online application assistance, contact our technical team by clicking on the link under the heading Email Service for Online Application "Technical" Assistance.
The Bureau of Educator Certification provides an automated telephone inquiry service for teachers through use of a touch-tone telephone. This automated service is available by telephone anytime except from 1:00 a.m. – 4:00 a.m. each day.
General information available by telephone includes:
- Getting started with teaching and certification in Florida
- Information on Florida's certification examinations.
Further information available by telephone with Applicant ID Number or Florida DOE (License) Number:
- Status of valid application or certificate
- Last 10 documents received into or sent from your file in the last six months
- Live access to a certification specialist during regular Office Hours.
Personal Service:
The Bureau of Educator Certification accepts office visitors by appointment only (Monday – Thursday), excluding holidays. To schedule an appointment, please call 850-245-9796.